Latest Research in Customer Service Quality and Loyalty
116 research papers · 2026 median publication year
Top Research Topics in Customer Service Quality and Loyalty
- Customer Service Quality and Loyalty — 7 papers
- Digital Transformation in Industry — 5 papers
- Innovation and Socioeconomic Development — 4 papers
- Consumer Retail Behavior Studies — 4 papers
- Technology Adoption and User Behaviour — 3 papers
- Entrepreneurship Studies and Influences — 3 papers
- Innovation and Knowledge Management — 3 papers
- Public Procurement and Policy — 3 papers
- Family Business Performance and Succession — 3 papers
- Educational Leadership and Innovation — 3 papers
Highest-Cited Papers
- The Red Light Paradox: A Strategic Framework on Latent Capacity During Stagnation
- Digital Ecosystem Barriers and E-Commerce Adoption among SMEs in Least Developed Countries: An Empirical Study from Sudan
- IMPACT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER LOYALTY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION AMONG SELECTED MOBILE PHONE SERVICE PROVIDERS IN EAST GODAVARI DISTRICT
- Grievance Redress Mechanisms (GRMS) and Waste Reduction of Deposit Money Banks (DMBS) in Enugu State
- Grievance Redress Mechanisms (GRMS) and Waste Reduction of Deposit Money Banks (DMBS) in Enugu State
- Entrepreneurial pathways in sustainable fashion: key drivers and barriers
- Brewing coopetition: A guide for helping employees cooperate with competitors
- Entrepreneurial bricolage in practice: an exploratory qualitative Inquiry among Ugandan microentrepreneurs
- When market orientation backfires: the asymmetric effects of proactive and responsive orientation on marketing capabilities and performance
- EXPRESS: Purpose-Driven Business Schools: Reframing the Value Proposition
- Digital competence and sustainability knowledge as drivers of sustainable entrepreneurial intentions: a Theory of Planned Behaviour (TPB) extension among Generation Z in Albania and Montenegro, two post-transitional Western Balkans economies
- Optimizing SME Scalability: The Intersection of High-Fidelity Remote Staffing and Conversion-Centric Paid Media
- Optimizing SME Scalability: The Intersection of High-Fidelity Remote Staffing and Conversion-Centric Paid Media
- Ambidexterity Across Levels and Over Time
- Employee-perceived social capital, management-led marketing innovation and financial target achievement: evidence from an Indonesian software and hardware distributor
- EXPRESS: A CONFIGURATIONAL THEORY OF BUSINESS COLLECTIVE ACTION
- Knowledge maintenance debt and durable innovation impact
- To Study E-Commerce Vs. Traditional Retail Supply Chains: A Comparative Analysis of Technology and Innovation Adoption
- How predictable are public procurement awards? Network evidence from EU above-threshold contracts
- 📣 PROMO READY #331 [Facebook trading groups] — the broadband breakthrough free trial — E8 Intelligence Research