Latest Research in AI in Service Interactions

Top Research Topics in AI in Service Interactions

• Ethics and Social Impacts of AI — 43 papers
• AI in Service Interactions — 23 papers
• Theoretical Economics — 22 papers
• Artificial Intelligence — 22 papers
• Intelligence, Security, War Strategy — 19 papers
• Competitive and Knowledge Intelligence — 14 papers
• Human-Computer Interaction — 14 papers
• Design Education and Practice — 11 papers
• Computers and Society — 11 papers
• Human-Automation Interaction and Safety — 9 papers

Highest-Cited Papers

1. The Compensatory Load Spiral (CLS): Hidden-State Depletion and Abrupt Failure in Senior Layers Under Output-Based Allocation (2 citations)
2. AVRF: AI Vendor Risk Framework. The AI Vendor Due-Diligence Questionnaire (2 citations)
3. A Survey on Human-AI Collaboration with Large Foundation Models (13 citations)
4. The MESA MRM Framework: A Six-Step Model Risk Management Discipline for AI Systems (1 citations)
5. Artificial General Intelligence (AGI) A1–A5 Grading Standard: From Embedded Tool to Life-Level Civilization Partner
6. Artificial General Intelligence (AGI) A1–A5 Grading Standard: From Embedded Tool to Life-Level Civilization Partner
7. Category-Conditioned Web Exposure Tracks Brand Presence in ChatGPT Fanout Queries
8. From Scope Deviation to Governed Intervention: Applying the A-IPS Conceptual Framework to the 2026 Gemini Cybersecurity Evaluation Incident
9. Decision Ladder Navigation™ (DLN): An Authoritative Framework for Information Architecture, Intent-Flow Engineering, and AI Search Optimization (AEO)
10. The social presence of artificial intelligence in the MICE industry: Conceptualization, scale development, and validation
11. Category-Conditioned Web Exposure Tracks Brand Presence in ChatGPT Fanout Queries
12. GANism
13. Unlocking Profits in Generative AI: The Impact of AI Adaptive Learning on Freemium Strategy
14. Realizing Agentic AI Value:A Systems Approach to Autonomy and Risk
15. Decoding chatbot success in hospitality: affective and cognitive pathways driving consumer endorsement and usage of hotel apps
16. Evaluation methods and metrics towards trustworthy AI
17. Resource, actor, beneficiary, or agent? A service-dominant perspective on generative artificial intelligence
18. The AI Warm War: Compute, Cooling and Europe's Strategic Vulnerability in the U.S.-China Rivalry
19. Build-your-own GPT: Field lessons about configuring a proprietary generative AI solution
20. The AI Warm War: Compute, Cooling and Europe's Strategic Vulnerability in the U.S.-China Rivalry