Latest Research in Customer Service Quality and Loyalty
119 research papers · 2026 median publication year
Top Research Topics in Customer Service Quality and Loyalty
- Customer Service Quality and Loyalty — 11 papers
- Consumer Retail Behavior Studies — 8 papers
- Halal products and consumer behavior — 7 papers
- Service and Product Innovation — 7 papers
- Digital Marketing and Social Media — 6 papers
- Sharing Economy and Platforms — 6 papers
- Diverse Aspects of Tourism Research — 5 papers
- Consumer Behavior in Brand Consumption and Identification — 4 papers
- Environmental Sustainability in Business — 4 papers
- Consumer Market Behavior and Pricing — 3 papers
Highest-Cited Papers
- Paying for the future? Cross-season pre-sale product launch strategy in hotels
- The Limit of Halal Logistics Standards and the Need for "Halal Customs Clearance": Qualitative Evidence from Turkish Foreign Trade Processes
- PSYCHOLOGICAL SAFETY AND TEAM COMMUNICATION AS FACTORS OF DIGITAL EDUCATION PROJECT SUCCESS
- Framing hotel strategies for demand uncertainty: The asymmetric effects of cancellation policies and F&B incentives
- Coordination and cohesion in digital ventures: a process model of alignment breakdown and reconstitution
- Food Beverage Sales Agency for Improving Retail Sales Performance
- Understanding the Innovative Business Strategy in the Religious Gathering of Mahakumbh 2025
- Supplier's origin and customer perceived value in inter-organizational relationships: the case of the Tunisian retailing sector
- Choice set expansion and dual-domain loss aversion in food delivery platforms: Evidence from price-time trade-offs
- Post-Innovation: Sustaining Service Innovation in Organizations
- ASSESSMENT OF REGIONAL HANDICRAFT SECTOR DEVELOPMENT BASED ON A MULTIPLE REGRESSION MODEL (THE CASE OF KASHKADARYA REGION)
- Trust, Satisfaction, and Consumer Loyalty in Indonesia's Herbal Immunity Products Market: The Mediating Role of Purchase Decisions
- Beyond the brand promise: co-creating unforgettable guest experiences
- Food Beverage Sales Agency for Improving Retail Sales Performance
- Mapping the integration of Industry 4.0 technologies in sustainable tourism: a bibliometric study
- Indian Heritage and Commerce: Problems and Growth of The Handloom Sector
- Navigating digital transformation in bed and breakfasts: a grounded theory framework from Italian case studies
- Tourism as soft power: a configurational analysis of nation branding in constrained geopolitical contexts
- Taste Nigeria: Design and Implementation of a Mobile Food Marketplace and Culinary Tourism Platform
- Integrating customer relationship management with business intelligence platform design: a design science approach