Work Effectiveness of Adult Client Community Counselors in Preventing Criminal Recidivism at Bengkulu Class I Correctional Center

This study examines the work effectiveness of Community Counselors in guiding adult clients to reintegrate into society and avoid repeated criminal offenses at the Bengkulu Class I Correctional Center. The increasing client population, extensive service area, limited facilities, and workload may affect the effectiveness of guidance. The study analyzes productivity, work adaptability, and job satisfaction using a descriptive qualitative approach. Five informants participated: the Head of the Correctional Center, the Head of the Adult Client Guidance Section, one Community Counselor, and two adult clients. Data were collected through observation, interviews, and documentation, then analyzed through data reduction, data display, and conclusion drawing; credibility was strengthened through triangulation. The findings show that work effectiveness has generally been good but not fully optimal. Productivity is reflected in report completion, guidance and supervision, and relatively low repeated offending. Work adaptability appears in adjusting guidance methods to client needs, cross-institutional cooperation, and responses to field constraints. Job satisfaction is reflected in staff motivation and commitment, although workload, facilities, geographical coverage, and operational budgets remain constraints. Strengthening human resources, supporting facilities, information technology, and operational funding is therefore required to improve the effectiveness and continuity of adult client guidance and support the prevention of criminal recidivism.