Application of Total Quality Management Practices and Building Maintenance Operations in Construction Firms in Enugu Metropolis

This paper examined the application of total quality management practices and building maintenance operations in construction firms in Enugu metropolis. Four research questions guided the study. This study adopted a descriptive survey research design. The population for the study comprised 250 registered construction professionals in Enugu Metropolis. The entire population size of 250 respondents was used as the sample size. A validated structured questionnaire titled “Total Quality Management Practices and Building Maintenance Operations Questionnaire” (TQMPBMOQ) was developed by the researcher. The questionnaire underwent Cronbach Alpha method internal consistency tests for four clusters, resulting in reliability values of 0.76, 0.72, 0.82, and 0.77 respectively. Descriptive statistics of mean score was used to analyze the data to answer the research questions. It was found that construction professionals in Enugu Metropolis have a high commitment to Total Quality Management (TQM) practices in building maintenance operations. They have identified challenges contractors face when applying TQM, and have agreed on measures to ensure effective quality assurance practices in the building industry. The professionals have agreed on the importance of TQM in the construction industry. Based on the findings, it was recommended amongst others that ongoing professional development and training programs be established. These programs should focus on building the capacity of contractors, site supervisors, and other stakeholders in effectively applying TQM principles.