ITIL 4 Create, Deliver and Support: Building Efficient IT Service Operations

This document explains the ITIL 4 Specialist Create, Deliver and Support (CDS) module and its role in modern IT service management. It covers service creation, operational delivery, service support, team collaboration, workflow management and continual improvement. It also discusses practical applications, professional development and the importance of maintaining efficient IT service operations.

Authors

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-11-10
DOI
https://doi.org/10.5281/zenodo.24106602
Primary Topic
Information Technology Governance and Strategy
Type
article
Field-Weighted Citation Impact
0.00
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article

ITIL 4 Create, Deliver and Support: Building Efficient IT Service Operations

sterlingnext llc
Zenodo (CERN European Organization for Nuclear Research)
Information Technology Governance and Strategy
article

ITIL 4 Create, Deliver and Support: Building Efficient IT Service Operations

sterlingnext llc
article en

Abstract

This document explains the ITIL 4 Specialist Create, Deliver and Support (CDS) module and its role in modern IT service management. It covers service creation, operational delivery, service support, team collaboration, workflow management and continual improvement. It also discusses practical applications, professional development and the importance of maintaining efficient IT service operations.

Zenodo (CERN European Organization for Nuclear Research)
Information Technology Governance and Strategy
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ITIL 4 Create, Deliver and Support: Building Efficient IT Service Operations — sterlingnext llc · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS