ITIL 4 Direct, Plan and Improve: Strategic IT Service Management

Description:This document provides an overview of ITIL 4 Strategist Direct, Plan and Improve (DPI). It explains organizational direction, governance, planning, performance measurement and continual improvement. It also explores practical business applications and how IT professionals can connect service management activities with organizational objectives.

Authors

sterlingnext llc

Publication Details

Journal: Zenodo (CERN European Organization for Nuclear Research)
Published: 2026-11-10
DOI: https://doi.org/10.5281/zenodo.24106657
Primary Topic: Information Technology Governance and Strategy
Type: article
Field-Weighted Citation Impact: 0.00

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article

ITIL 4 Direct, Plan and Improve: Strategic IT Service Management

sterlingnext llc

Nov 10, 2026

Zenodo (CERN European Organization for Nuclear Research)

Information Technology Governance and Strategy

article

ITIL 4 Direct, Plan and Improve: Strategic IT Service Management

sterlingnext llc

November 10, 2026article en

Abstract

Zenodo (CERN European Organization for Nuclear Research)

Information Technology Governance and Strategy

DOI Open Access PDF OpenAlex

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ITIL 4 Direct, Plan and Improve: Strategic IT Service Management — sterlingnext llc · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS