ACCOUNTABILITY IN RECORD KEEPING AND JOB PRODUCTIVITY AMONG REGISTRY STAFF OF UNIVERSITIES IN NORTH-EAST, NIGERIA: IMPLICATIONS FOR COUNSELLING

This study investigated the “accountability in record keeping and job productivity among registry staff of universities in North-East, Nigeria”. The study employed a correlational survey research design. The population of the study was 1,345 registry staff in all the public universities in North-Eastern Nigeria. These are staff who handle different forms of records ranging from students, academic and administrative records. The sample for this study was 309 respondents obtained using Taro-Yamen's formula. Data collected was done using research instrument titled "Record Keeping and Job Productivity Questionnaire (RKJPQ)" developed from the study objective and related existing literature. RKJPQ has eighty (10) items. The instrument was divided into sections A and B. Section A contains information on the demographic characteristics of respondents while Section B contains 10-items. Descriptive Statistics of mean and standard deviation was used to answer the research question, while the null hypothesis was tested using Pearson Product Moment Correlation Coefficient (r) at 0.05 level of significance. Findings revealed that, accountability principle of record keeping relates to a high extent on job productivity among registry staff of universities in North-East, Nigeria. The study concluded that, adherence to record keeping principles can determine job productivity of registry staff of universities. It is recommended that, adherence to record keeping principles can determine job productivity of registry staff of universities. The implications for counselling include: mandatory workplace ethics seminars to reinforce confidentiality boundaries, moral responsibility and accountability to stakeholders among others