The Impact of Work–Life Balance and Organizational Support on Job Satisfaction: The Mediating Role of Psychological Well-Being

The present study attempts to examine the relationship between job satisfaction (JS) of bankers in Bangladesh and work-life balance (WLB) and organizational support (OS), with the mediating role of psychological well-being (PWB). Drawing on the Job Demands-Resources (JD-R) model, Work-Life Balance Theory, and Social Exchange Theory, the study provides a holistic understanding of how personal and organizational factors shape satisfaction differences in high-demand service environments. A cross-sectional quantitative survey was conducted using convenience sampling, with data collected from 201 bankers across 19 commercial banks in Bangladesh via a structured questionnaire. The data were analysed using confirmatory factor analysis and structural equation modelling (SEM). Results show that WLB and OS have significant positive effects on PWB, which in turn has a positive effect on JS. The mediation analysis indicated that PWB partially mediated the relationship between WLB and JS, and also partially mediated the relationship between OS and JS. The findings emphasize the importance of psychological health in translating a positive work environment and work-life balance into job satisfaction. Theoretically, the study contributes to the research on WLB and OS by adding insights from the context of a developing country. Practically, it offers implications for HR managers aiming to implement interventions that boost employee satisfaction, engagement, and sustainable performance