Enterprise AI Business Value Realization and ROI Measurement Framework

Enterprise AI programs often demonstrate technical success without proving durable business value. Organizations may track model accuracy, usage, or pilot completion while failing to connect AI investments to revenue, cost, productivity, customer outcomes, risk reduction, or strategic capability improvement. This paper proposes an Enterprise AI Business Value Realization and ROI Measurement Framework that links AI use cases to value hypotheses, baselines, benefits, costs, adoption, risk adjustments, realization periods, and accountable owners. The framework covers direct financial benefits, productivity gains, quality improvement, decision speed, risk avoidance, customer experience, innovation capacity, and strategic options. It introduces benefit attribution, counterfactual baselines, total-cost-of-ownership measurement, risk-adjusted ROI, payback period, value leakage analysis, and executive scorecards. The proposed approach enables organizations to distinguish experimentation from realized value and to govern AI portfolios according to measurable enterprise outcomes.

Authors

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-11-08
DOI
https://doi.org/10.5281/zenodo.24049690
Primary Topic
Information Technology Governance and Strategy
Type
article
Field-Weighted Citation Impact
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article

Enterprise AI Business Value Realization and ROI Measurement Framework

Sanjeeve Kumar Gajadi
1 links
Zenodo (CERN European Organization for Nuclear Research)
Information Technology Governance and Strategy
article

Enterprise AI Business Value Realization and ROI Measurement Framework

Sanjeeve Kumar Gajadi
article en

Abstract

Enterprise AI programs often demonstrate technical success without proving durable business value. Organizations may track model accuracy, usage, or pilot completion while failing to connect AI investments to revenue, cost, productivity, customer outcomes, risk reduction, or strategic capability improvement. This paper proposes an Enterprise AI Business Value Realization and ROI Measurement Framework that links AI use cases to value hypotheses, baselines, benefits, costs, adoption, risk adjustments, realization periods, and accountable owners. The framework covers direct financial benefits, productivity gains, quality improvement, decision speed, risk avoidance, customer experience, innovation capacity, and strategic options. It introduces benefit attribution, counterfactual baselines, total-cost-of-ownership measurement, risk-adjusted ROI, payback period, value leakage analysis, and executive scorecards. The proposed approach enables organizations to distinguish experimentation from realized value and to govern AI portfolios according to measurable enterprise outcomes.

Zenodo (CERN European Organization for Nuclear Research)
Information Technology Governance and Strategy
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Enterprise AI Business Value Realization and ROI Measurement Framework — Sanjeeve Kumar Gajadi · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS