How to enhance the quality of medical doctors in public healthcare institutions? A case study of Hue University of Medicine and Pharmacy Hospital

This study evaluates the quality of medical doctors in public healthcare institutions through a three-pillar analytical framework comprising physical, intellectual, and psychological capacities, using a case study at Hue University of Medicine and Pharmacy Hospital. Utilizing a mixed-methods approach that integrates a quantitative survey of 200 patients with in-depth interviews of 13 subjects-including hospital administrators and medical doctors-the results indicate that the institution's medical doctors possess professional competence and occupational ethics well-suited to practical requirements. However, under the structural strain of the "University - Hospital" model, the system remains constrained by a high dual-role (concurrent appointment) rate exceeding 84%, a performance-detached compensation mechanism, and limitations in technological infrastructure. The paper proposes strategic solutions toward 2030, emphasizing the overhaul of competency-based evaluation mechanisms, the realignment of workload standards, and the optimization of the workplace environment to facilitate the sustainable development of high-quality healthcare human resources in the public sector.