Who verifies and who continues? Personality and physiological predictors of anomaly-responsive oversight in AI-supported navigation

Intelligent systems increasingly place humans in oversight roles, yet users exposed to the same anomaly warning do not respond uniformly. Across two studies using an AI-supported navigation task, we examined whether warning design, focal HEXACO traits and trial-level physiology explained anomaly-specific evaluation and verification/override behaviour. Both studies used a 2 × 2 manipulation of warning salience and explanation style. Study 1 combined eye tracking and pupillometry; Study 2 used electrodermal activity. Prominent and especially explanatory warnings produced the largest behavioural and evaluative effects. Personality showed smaller effects, with behavioural increments sensitive to model specification; Conscientiousness was most consistently associated with verification, whereas Emotionality was associated with evaluative and physiological responsiveness. Repeated participant-level validation showed substantial incremental prediction from pupil features and smaller gains from electrodermal features, including under temporally restricted sensitivity analyses. The findings support a differentiated person-centred account of anomaly-responsive oversight while separating subjective trust from behavioural reliance and verification.

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Publication Details

Journal
Ergonomics
Published
2026-11-07
DOI
https://doi.org/10.1080/00140139.2026.2755846
Primary Topic
Human-Automation Interaction and Safety
Type
article
Field-Weighted Citation Impact
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article

Who verifies and who continues? Personality and physiological predictors of anomaly-responsive oversight in AI-supported navigation

Stefanos Balaskas
3 links
Ergonomics
Human-Automation Interaction and Safety
article

Who verifies and who continues? Personality and physiological predictors of anomaly-responsive oversight in AI-supported navigation

Stefanos Balaskas
article en

Abstract

Intelligent systems increasingly place humans in oversight roles, yet users exposed to the same anomaly warning do not respond uniformly. Across two studies using an AI-supported navigation task, we examined whether warning design, focal HEXACO traits and trial-level physiology explained anomaly-specific evaluation and verification/override behaviour. Both studies used a 2 × 2 manipulation of warning salience and explanation style. Study 1 combined eye tracking and pupillometry; Study 2 used electrodermal activity. Prominent and especially explanatory warnings produced the largest behavioural and evaluative effects. Personality showed smaller effects, with behavioural increments sensitive to model specification; Conscientiousness was most consistently associated with verification, whereas Emotionality was associated with evaluative and physiological responsiveness. Repeated participant-level validation showed substantial incremental prediction from pupil features and smaller gains from electrodermal features, including under temporally restricted sensitivity analyses. The findings support a differentiated person-centred account of anomaly-responsive oversight while separating subjective trust from behavioural reliance and verification.

Ergonomics
University of Patras (GR)
Good health and well-being
Openalex Percentile: Top 14%
Human-Automation Interaction and Safety
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