THE ROLE OF COLLECTIVE HEALTH IN THE MEU SUS DIGITAL PLATFORM: AN EXPERIENCE REPORT ON WORK PROCESSES AND DIGITAL TRANSFORMATION IN THE BRAZILIAN UNIFIED HEALTH SYSTEM

Objective: To analyze the experience of a public health professional working on the technical team of the Meu SUS Digital platform and her contributions to linking collective health and digital transformation within the Brazilian Unified Health System (SUS). Method: A descriptive, analytical-reflective experience report conducted in 2025, based on a literature review, document analysis, and observation of professional practice recorded in a field diary. Results: The experience was organized into four themes: error mapping and improvement of work processes; user feedback and social participation; information governance and systems integration; and health communication and citizen autonomy. The findings highlighted the relevance of monitoring user reports, coordination across technical departments, and accessible communication strategies, alongside barriers related to digital inequalities. Conclusion: Including collective health professionals in digital health teams can help embed equity, data protection, and the public interest in platform management, although the findings are limited to the institutional setting described.