Effectiveness of Organisational Learning Capacity in Local Non-Governmental Organisations in Ghana: An Examination of Britton's (1998) Eight Learning Functions

Abstract: Organisational learning capacity is critical to the sustainability and effectiveness of local non-governmental organisations, especially in dynamic and resource-constrained environments. This study examines the state and effectiveness of organisational learning capacity in local non-governmental organisations in Ghana’s Volta Region, using Britton’s 1998 eight learning functions as an analytical framework. The broader study employed a convergent parallel mixed-methods design collecting both quantitative and qualitative data using both structured questionnaire and in-depth interview. However, this manuscript reports only the descriptive quantitative analysis derived from the questionnaire component. The quantitative findings reveal moderate to effective learning capacities across supportive learning culture, information management, and learning application functions. The findings highlight that notable deficiencies persist in areas such as incentive systems, organisational memory, and external experience gathering. The findings also highlight the importance of integrated learning systems and offer practical recommendations for enhancing organisational learning in the non- governmental organisation sector.