Human Resource Management Practices and Employee Performance in Luxury Hotels: Implications for Tourism Development in Madurai

The hotel industry plays a pivotal role in promoting tourism by providing accommodation, hospitality, food and beverage services, and memorable experiences for guests. In luxury hotels, the quality of human resources is essential, as staff directly influence guest satisfaction, service consistency, and the overall reputation of the establishment. This research delves into the link between Strategic Human Resource Management (SHRM) and the elevation of service quality in luxury hotels within the Madurai tourism industry. Madurai, known as a key cultural, religious, and tourism center, attracts both domestic and international tourists and has witnessed growth in hospitality-related endeavors. As a result, effective human resource strategies are essential for maintaining high service standards and enhancing the competitiveness of luxury hotels. The research indicates that strategically managed employees can improve service delivery, increase guest satisfaction, promote employee commitment, and ultimately aid in tourism development. The expected findings aim to provide valuable insights for hotel managers, HR professionals, tourism authorities, and policymakers in developing effective people-management strategies for the sustainable growth of the luxury hospitality sector in Madurai.