Library Digitization Practices and their Impact on Services: The Case of Hei Libraries in Region XII

This study explores library digitization and their impact on services in private academic libraries in Region XII, Philippines. Using a qualitative phenomenological design, it examines librarians’ experiences regarding the reasons, benefits, impacts, and challenges of digital transformation. Findings reveal that digitization enhances resource preservation, accessibility, service modernization, and operational efficiency. It also improves user satisfaction, efficiency, and resource sharing while strengthening Library services through faster retrieval and remote access. However, challenges such as budget constraints, technological limitations, resistance to adaptation, workload pressures, and limited dissemination persist. Despite these issues, librarians view digitization as essential to sustainable, user-centered library services. The study is anchored on Digital Transformation Framework, Technology Acceptance Model 3 (TAM3) and, Sociotechnical Systems Theory emphasizing libraries’ evolving role in knowledge access and innovation.