KEPEMIMPINAN, KOMPETENSI, DAN ADMINISTRASI: KUNCI KUALITAS LAYANAN SEKOLAH

ABSTRACT School service quality is associated with an educational institution’s ability to manage leadership, educational staff competence, and administration in a systematic manner to meet the needs of the school community. This study aims to analyze the relationships between transformational leadership, educational staff competence, and school administrative system management and school service quality in junior high schools throughout Pujut District, Central Lombok Regency. The study employed a quantitative approach with a non-experimental, associative ex post facto design. Data were collected using a five-point Likert-scale questionnaire comprising 100 items and involving 114 respondents. Data analysis included descriptive statistics and multiple linear regression to examine the relationships between each predictor and school service quality, both partially and simultaneously. The findings indicate that transformational leadership (B = 0.4317; p < 0.001), educational staff competence (B = 0.2341; p = 0.0047), and school administrative system management (B = 0.4102; p < 0.001) are positively and significantly associated with school service quality. The regression model was also statistically significant overall (F = 31.1866; p < 0.001), with a coefficient of determination of 45.96%. Transformational leadership had the highest standardized beta coefficient. These findings indicate that school service quality is associated with the combined roles of leadership, staff competence, and administrative governance. The results may inform school service evaluation, while recognizing that the research design does not establish causal relationships. ABSTRAK Kualitas layanan sekolah berkaitan dengan kemampuan lembaga pendidikan mengelola kepemimpinan, kompetensi tenaga kependidikan, dan administrasi secara terarah untuk memenuhi kebutuhan warga sekolah. Penelitian ini bertujuan menganalisis hubungan kepemimpinan transformasional, kompetensi tenaga kependidikan, dan pengelolaan sistem administrasi sekolah dengan kualitas layanan sekolah pada SMP se-Kecamatan Pujut, Kabupaten Lombok Tengah. Penelitian menggunakan pendekatan kuantitatif dengan desain non-eksperimental ex post facto asosiatif. Data diperoleh melalui kuesioner berskala Likert lima poin yang terdiri atas 100 butir dan melibatkan 114 responden. Analisis dilakukan melalui statistik deskriptif dan regresi linear berganda untuk menguji hubungan setiap prediktor secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional (B = 0,4317; p < 0,001), kompetensi tenaga kependidikan (B = 0,2341; p = 0,0047), dan pengelolaan sistem administrasi sekolah (B = 0,4102; p < 0,001) berhubungan positif dan signifikan dengan kualitas layanan sekolah. Model regresi juga signifikan secara simultan (F = 31,1866; p < 0,001), dengan koefisien determinasi sebesar 45,96%. Kepemimpinan transformasional memiliki koefisien beta terstandar tertinggi. Temuan ini menegaskan bahwa kualitas layanan sekolah berkaitan dengan keterpaduan kepemimpinan, kompetensi personel, dan tata kelola administrasi. Hasil penelitian dapat menjadi pertimbangan dalam mengevaluasi pelayanan sekolah, dengan memperhatikan bahwa desain penelitian tidak membuktikan hubungan sebab-akibat.