CUSCOE operating model

CUSCOE is an operating model for professional and managed services organisations delivering AI as a service. It places a single governed Portfolio at the centre of the business, pools technical staff into competency-based Centres of Excellence, and gives Customer Success ownership of the customer after signature. The model was presented at KMIS 2026 (Copeland and Mogford, 2026, doi:10.5220/0015343800004985). With thanks to Kathy Mogford for her review and amendments to the model. CUSCOE is a registered trademark of CX Bridge Ltd. Organisations may implement the model internally without a commercial licence; see docs/permissions.md.

Authors

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-11-03
DOI
https://doi.org/10.5281/zenodo.23924959
Primary Topic
Information Technology Governance and Strategy
Type
article
Field-Weighted Citation Impact
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article

CUSCOE operating model

Damian Copeland
Zenodo (CERN European Organization for Nuclear Research)
Information Technology Governance and Strategy
article

CUSCOE operating model

Damian Copeland
article en

Abstract

CUSCOE is an operating model for professional and managed services organisations delivering AI as a service. It places a single governed Portfolio at the centre of the business, pools technical staff into competency-based Centres of Excellence, and gives Customer Success ownership of the customer after signature. The model was presented at KMIS 2026 (Copeland and Mogford, 2026, doi:10.5220/0015343800004985). With thanks to Kathy Mogford for her review and amendments to the model. CUSCOE is a registered trademark of CX Bridge Ltd. Organisations may implement the model internally without a commercial licence; see docs/permissions.md.

Zenodo (CERN European Organization for Nuclear Research)
Openalex Percentile: Top 9%
Information Technology Governance and Strategy
DOIOpen Access PDFOpenAlex
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CUSCOE operating model — Damian Copeland · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS