Evaluation of Digital Literacy Skills for Effective Library Service Delivery among Library Staff in Adamawa State University, Mubi

This study evaluated digital literacy skills and their influence on effective library service delivery among staff of Adamawa State University, Mubi. With the growing demand for digital information services, the research aimed to assess staff competencies, identify skill gaps, and examine challenges affecting digital performance. A descriptive survey design was employed, and data were gathered through a structured questionnaire and interviews with library personnel. Descriptive and inferential statistics, including correlation and ANOVA, were used to analyze the data 0.05. Findings revealed that library staff possessed moderate to high proficiency in basic digital skills such as word processing and internet use but exhibited limited competence in advanced areas like digital preservation and database management. Results further showed a significant positive relationship between digital literacy and the quality of library service delivery. Major challenges identified included unstable power supply, poor internet connectivity, and inadequate training opportunities. The study recommends continuous capacity-building programs, improved ICT infrastructure, and institutional support to enhance staff digital competencies and ensure efficient, technology-driven library services.

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Publication Details

Journal
RESEARCH JOURNAL OF MASS COMMUNICATION AND INFORMATION TECHNOLOGY
Published
2026-11-02
DOI
https://doi.org/10.56201/rjmcit.vol.11.no7.2025.pg152.169
Primary Topic
Library Science and Information Literacy
Type
article
Field-Weighted Citation Impact
0.00
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article

Evaluation of Digital Literacy Skills for Effective Library Service Delivery among Library Staff in Adamawa State University, Mubi

Martha Amos
5 links
RESEARCH JOURNAL OF MASS COMMUNICATION AND INFORMATION TECHNOLOGY
Library Science and Information Literacy
article

Evaluation of Digital Literacy Skills for Effective Library Service Delivery among Library Staff in Adamawa State University, Mubi

Martha Amos
article en

Abstract

This study evaluated digital literacy skills and their influence on effective library service delivery among staff of Adamawa State University, Mubi. With the growing demand for digital information services, the research aimed to assess staff competencies, identify skill gaps, and examine challenges affecting digital performance. A descriptive survey design was employed, and data were gathered through a structured questionnaire and interviews with library personnel. Descriptive and inferential statistics, including correlation and ANOVA, were used to analyze the data 0.05. Findings revealed that library staff possessed moderate to high proficiency in basic digital skills such as word processing and internet use but exhibited limited competence in advanced areas like digital preservation and database management. Results further showed a significant positive relationship between digital literacy and the quality of library service delivery. Major challenges identified included unstable power supply, poor internet connectivity, and inadequate training opportunities. The study recommends continuous capacity-building programs, improved ICT infrastructure, and institutional support to enhance staff digital competencies and ensure efficient, technology-driven library services.

RESEARCH JOURNAL OF MASS COMMUNICATION AND INFORMATION TECHNOLOGY
Adamawa State University (NG)
Quality education, Industry, innovation and infrastructure
Openalex Percentile: Top 7%
Library Science and Information Literacy
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