Strategi Public Relations RRI Bogor dalam Membangun Citra Positif di Era Digital Analisis Quality of Service Jaringan Starlink dan Jaringan Seluler untuk Kelayakan Komunikasi Darurat Bencana di Wilayah Terdampak Erupsi Gunung Semeru

Stable internet availability is crucial for disaster coordination, especially in volcanic hazard areas where terrestrial communication infrastructure is vulnerable to physical disruptions. This study evaluates the Quality of Service (QoS) performance of Low Earth Orbit (LEO) satellite internet based on Starlink and compares it with the best available cellular network in regions affected by the Mount Semeru eruption. Using a quantitative experimental approach with a descriptive-comparative design, field tests were conducted at multiple locations. QoS parameters analyzed include throughput, latency, jitter, and packet loss. Results show that Starlink's throughput is higher in several locations, with lower latency (30.80–53.00 ms), and zero packet loss on wired connections. These findings suggest that Starlink is a viable alternative for emergency communication, provided that terminal placement and environmental conditions are carefully managed.