Conflict Resolution: A 24-Session Course — Free Lecture Slides with Speaker Notes

Free conflict resolution course: 24 ready-to-teach lecture slide decks (PDF) with speaker notes. Designed for university courses, corporate training, HR and leadership development, and workshops on communication skills, mediation and negotiation. Each 90-minute session includes learning outcomes, an agenda, real-life case studies, dialogues, role-plays, class activities, discussion questions, key takeaways and an exit ticket. Editable PowerPoint versions (.pptx, with speaker notes on every slide) are available from the Zenodo record: https://doi.org/10.5281/zenodo.23852942 What the course covers: Module A – Foundations of Conflict (Sessions 1–4): what conflict is, the six core psychological needs, trust, and how the brain responds to threat. Module B – The Communication Toolkit (Sessions 5–10): reflective listening, paraphrasing, passive listening, 'I' statements, empathy, body language, strategic positioning, vocal tone, mirroring and asking questions. Module C – Preventing Conflict (Sessions 11–16): preparing for difficult conversations, moving from resentment to reconciliation, setting clear expectations, communication styles, managing diversity and staying calm. Module D – Resolving Conflict (Sessions 17–21): decoding misinterpretations, sincere apologies, assertiveness, jointly crafting resolutions, creative problem-solving and building a roadmap to resolution. Module E – Common Workplace Conflicts (Sessions 22–24): giving and receiving feedback, insubordination, passive aggression, gaslighting, conflict with your boss and dealing with a bully. Based on the book "Conflict Resolution: The Best Book to Learn Practical Conflict Resolution and Prevention Strategies" by Nuruzzaman Faruqui and Sandeepkumar Racherla. Every session links to the matching chapter, with the full step-by-step guides, scripts and self-assessments. Get the book: https://www.amazon.com/dp/B0CXLHSQ8R Licence: CC BY-NC 4.0. Free to use, share and adapt for non-commercial teaching and training, with attribution to the authors and the book.