THE ROLE OF COMPETENCE AND MOTIVATION INCREASE SATISFACTION AND PRODUCTIVITY WORK

This study aim is to analyze the influence of competence and motivation on work satisfaction and productivity. Work hotel employees, as well as test role satisfaction as an intervening variable. Research uses a quantitative approach with a method. A survey was conducted on employees of the Swissôtel PIK Avenue Hotel and the Mercure Jakarta Hotel. The sampling technique used was saturated sampling, with a sample of 193 employees who met the research criteria. Data collection was carried out through a Google Forms-based questionnaire using a five-point Likert scale. Data analysis was performed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method to test intervariable relationships. Research results show that competence and motivation are influential, positive, and significant to work satisfaction. In addition, competence, motivation, work, and satisfaction have been shown to be influential, positive, and significant for productivity. Employee motivation has a greater influence on satisfaction, while competence is the most dominant factor in increasing productivity at work. The R-Square value of 0.394 indicates that competence and motivation work-capable explain 39.4% of the variation in satisfaction with work. Meanwhile, the R-Square value of 0.693 indicates that competence, motivation, work, and satisfaction explain 69.3% of the variation in employees' productivity. The research results also prove that satisfaction plays a role as an intervening variable that strengthen influence of competence and motivation on productivity at work. Findings: This shows that improving productivity among hotel workers can be achieved through the development of sustainable competence, providing motivation for effective work, as well as creating an environment capable of increasing employee satisfaction. Thus, the company needs to implement management strategies to source Power-integrated human-use support performance organization optimally and sustainably.