PENGARUH DIMENSI E-SERVICE QUALITY APLIKASI SEVIMA TERHADAP EFISIENSI LAYANAN ADMINISTRASI MAHASISWA DI UNIVERSITAS LANGLANGBUANA

Improving the quality of digital-based administrative services in higher education environments often faces various effectiveness challenges that directly impact student administrative services. This study aims to determine the effect of the SEVIMA application's e-service quality dimensions on the efficiency of student administrative services at Universitas Langlangbuana. A quantitative approach was employed, involving a number of active students as the research sample. The independent variables examined include efficiency, reliability, fulfillment, privacy, responsiveness, compensation, and contact, with the dependent variable being the efficiency of student administrative services. The results indicate that the utilization of the SEVIMA application as a whole has a positive and significant impact on improving administrative service efficiency on campus. In more detail, all tested dimensions proved to be individually important in supporting smooth services. Thus, the implementation of this digital system has proven very effective in supporting the sustainable modernization of higher education academic administrative governance.