The Relationship Between Job Demands and Technostress with Burnout Levels Among Employees of PT Telkom Infrastruktur Indonesia in Medan City

The development of digital-based work systems has increased job demands and technology use, which may lead to burnout among workers, particularly in the telecommunications sector. This study aimed to determine the relationship between job demands and technostress with burnout levels among employees of PT Telkom Infrastruktur Indonesia in Medan. This study employed a quantitative cross-sectional design. The population consisted of 55 employees, and all members of the population were selected as samples using a total sampling technique. Data were collected using the Job Demands-Resources Questionnaire (JD-RQ), Technostress Creators Scale, and Oldenburg Burnout Inventory (OLBI). Data analysis was conducted using the Spearman Rank Correlation test with a significance level of 0.05. The results showed a significant and strong positive relationship between job demands and burnout, with a p-value = 0.001 and a correlation coefficient of r = 0.750. In addition, a significant and strong positive relationship was also found between technostress and burnout, with a p-value = 0.001 and a correlation coefficient of r = 0.687. High job demands and technostress were associated with increased burnout. The company is advised to strengthen burnout prevention efforts by optimizing workload evaluations that take actual working conditions into account, providing regular training on the use of digital systems, and enhancing employee recovery initiatives through the optimal utilization of annual leave and better management of work-related communication outside working hours.