Gambaran Insiden dan Persepsi Risiko Kekerasan terhadap Perawat di RSUD Prof. Dr. Margono Soekarjo dan RSUD Banyumas

Workplace violence against nurses is a global problem that can affect physical and psychological conditions, as well as the quality of nursing care. Emergency Department (ED) nurses have a higher risk of experiencing violence due to the high intensity of interactions with patients and patients’ families. This study aimed to describe the occurrence of violence against nurses, as well as perceptions of violence risk and violence prevention systems in the EDs of Prof. Dr. Margono Soekarjo Regional General Hospital and Banyumas Regional General Hospital. This study used a quantitative descriptive design with a cross-sectional approach. The sample consisted of 58 nurses selected using total sampling. Data were collected using the WHO Workplace Violence in the Health Sector Survey Questionnaire and a violence risk perception questionnaire that had been tested for validity and reliability. Data were analyzed univariately using frequency distributions. The majority of respondents were aged 30–34 years (32.8%), 39 (67.2%) were male, and 43 (74.1%) worked as staff nurses. Verbal violence was reported by 9 (15.5%) respondents, while physical violence was experienced by 1 (1.7%) respondent. Regarding verbal violence, threats and excessive demands were each reported by 3 (33.3%) respondents, with patients’ families being the most common perpetrators (12%). A total of 9 (15.5%) respondents experienced psychological impacts in the form of stress, anxiety, difficulty concentrating, and decreased work motivation. Although 49 (84.5%) respondents knew of the reporting procedure, only 1 (1.7%) respondent reported the incident to management. Hospitals need to strengthen violence prevention through education for patients and families regarding service flow and triage, crisis communication and de-escalation training for nurses and more operational preventive measures, simplification of reporting, clear follow-up, and provision of psychological support for nurses.