AI Study Assistants: How to Support Research Participants Beyond FAQs

An AI study assistant is a participant-facing AI chatbot that answers questions about a research study using the study’s own materials. FAQs only cover the questions researchers expect; an AI study assistant answers the ones participants actually ask, at any hour, with cited sources. Setting one up on Terapage takes six steps, from choosing the AI Chat Assistant activity to uploading and prioritising study resources. It supports participants in seven ways beyond FAQs: secure onboarding, grounded answers, verifiable citations, voice and image input, accessibility, human hand-over and transcripts. Assistant analytics show what participants ask, how they feel, which resources are missing and whether answers are reliable.