A Study on the Empowerment and Recovery Experiences of Migrant Families in Crisis through Integrated Case Management

This qualitative multiple-case study explored practice processes and documented change patterns related to empowerment and recovery experiences among three migrant families experiencing crisis who received integrated case management in G Village, a Koryoin community in Wolgok-dong, Gwangsan-gu, Gwangju Metropolitan City, South Korea.Data consisted of intake interviews, telephone and face-to-face counseling notes, home-visit memos, case-conference records, medical and welfare resource-referral documents, interagency coordination records, and follow-up records.The analysis showed that the families experienced complex crises involving health problems, livelihood and housing insecurity, caregiving burdens, language barriers, limited informal support networks, and restricted access to information and institutions.Integrated case management supported crisis response through relationship-based crisis identification, comprehensive assessment, interpretation of medical, welfare, and educational information, prioritization of urgent needs, resource linkage and coordination, interagency collaboration, and emotional support.Practice records documented partial stabilization of daily functioning, increased help-seeking, clearer prioritization of treatment and livelihood needs, and greater opportunities to access institutional and community resources.These findings suggest that integrated case management can go beyond simple service referral by interpreting complex crises, coordinating fragmented resources, and supporting empowerment and recovery experiences among migrant families experiencing crisis.Because this study analyzed practice records rather than in-depth interviews, the findings reflect documented patterns of change rather than direct causal effects of case management.