AI Support Agent Handoff: Calibrate the Threshold, Don't Copy 75%

Calibrate your AI support handoff threshold from your own confusion matrix and error costs, not a copied 75% confidence cutoff; test precision and recall first. Independent technical note mirroring the canonical version: https://hellosaur.us/blog/ai-support-agent-handoff-calibrate-the-threshold-dont-copy-75.php

Authors

Publication Details

Journal
Zenodo (CERN European Organization for Nuclear Research)
Published
2026-10-26
DOI
https://doi.org/10.5281/zenodo.23682673
Primary Topic
AI in Service Interactions
Type
preprint
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
preprint

AI Support Agent Handoff: Calibrate the Threshold, Don't Copy 75%

Zachary Montgomery
3 links
Zenodo (CERN European Organization for Nuclear Research)
AI in Service Interactions
preprint

AI Support Agent Handoff: Calibrate the Threshold, Don't Copy 75%

Zachary Montgomery
preprint en

Abstract

Calibrate your AI support handoff threshold from your own confusion matrix and error costs, not a copied 75% confidence cutoff; test precision and recall first. Independent technical note mirroring the canonical version: https://hellosaur.us/blog/ai-support-agent-handoff-calibrate-the-threshold-dont-copy-75.php

Zenodo (CERN European Organization for Nuclear Research)
AI in Service Interactions
DOIOpen Access PDFOpenAlex
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

Laika access coming soon
AI Support Agent Handoff: Calibrate the Threshold, Don't Copy 75% — Zachary Montgomery · Zenodo (CERN European Organization for Nuclear Research) (2026) | TGRS Research Map | TGRS