The Efficiency Trap of Agentic AI in Human Resource Management

ABSTRACT Agentic AI transforms HRM from data‐driven support to autonomous execution. Organizations deploy these recursive workflows to eliminate human implementation variance, yet we challenge the assumption that such alignment remains optimal. Drawing on Weick's theory of loose coupling, we argue that delegating HR execution to agentic AI creates algorithmic tight coupling. While this generates immediate hyper‐fit, the removal of strategic slack leads to structural calcification, compromising organizational resilience during polycrises. Human line managers provide a critical buffer, enabling the sensemaking necessary to absorb systemic shocks. In contrast, agentic AI workflows governed by instrumental rationality lack the value rationality required for complex organizing. We propose a governance framework to reconcile machine‐driven consistency with the human stewardship required to preserve long‐term organizational adaptability.

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Publication Details

Journal
Human Resource Management
Published
2026-10-26
DOI
https://doi.org/10.1002/hrm.70106
Primary Topic
AI and HR Technologies
Type
article
Field-Weighted Citation Impact
0.00
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article

The Efficiency Trap of Agentic AI in Human Resource Management

Miles Min-Huei Yang
Human Resource Management
AI and HR Technologies
article

The Efficiency Trap of Agentic AI in Human Resource Management

Miles Min-Huei Yang
article en

Abstract

ABSTRACT Agentic AI transforms HRM from data‐driven support to autonomous execution. Organizations deploy these recursive workflows to eliminate human implementation variance, yet we challenge the assumption that such alignment remains optimal. Drawing on Weick's theory of loose coupling, we argue that delegating HR execution to agentic AI creates algorithmic tight coupling. While this generates immediate hyper‐fit, the removal of strategic slack leads to structural calcification, compromising organizational resilience during polycrises. Human line managers provide a critical buffer, enabling the sensemaking necessary to absorb systemic shocks. In contrast, agentic AI workflows governed by instrumental rationality lack the value rationality required for complex organizing. We propose a governance framework to reconcile machine‐driven consistency with the human stewardship required to preserve long‐term organizational adaptability.

Human Resource Management
Macquarie University (AU)
Openalex Percentile: Top 6%
AI and HR Technologies
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