Language Barriers in English-Lusoga Interactions in the Busoga Sub-region of Eastern Uganda

This study examined English-Lusoga language barriers across public service and everyday interaction domains in the Busoga sub-region of eastern Uganda. A quantitative-dominant embedded mixed-methods design was used, involving 400 residents who completed a structured questionnaire containing closed- and open-ended questions. Quantitative responses were analysed descriptively, while qualitative responses were analysed thematically. Language-related difficulties varied across the domains studied. Healthcare (M = 2.85, SD = 0.47) and training and skills development (M = 2.84, SD = 0.56) showed greater difficulties, particularly where communication involved technical information or relied heavily on English, while administrative and civic services recorded fewer difficulties (M = 3.47, SD = 0.64). Community participation showed more varied experiences, while economic participation differed between informal and formal settings. Participants also described support from local officials and community members who provided explanations in Lusoga or helped them understand information presented in English. Difficulties were reported despite some participants expressing confidence in English, suggesting that conversational ability may not always meet the language demands of formal settings. Viewed through linguistic capital, the findings show how the institutional position of English can create unequal conditions for Lusoga speakers when accessing information and services. The findings point to the need for translating important materials into Lusoga and providing more structured interpretation support, particularly where communication is technical or specialised.