The Impact of Social Media on Mental Health among Employees in the Hotel Industry

Social media plays an important role in communication, entertainment and information sharing. However, excessive or inappropriate use may be associated with stress, anxiety, sleep disturbances and changes in self-esteem. The present study examined social media usage patterns and perceived mental health experiences among 20 adult respondents in the intended hotel-industry context. A descriptive survey design was adopted using a structured questionnaire. Quantitative data were analysed using frequencies and percentages, while qualitative responses were grouped into recurring themes. The findings indicated that 55% of respondents spent three to four hours daily on social media, 50% experienced stress or anxiety due to online content, and 65% desired to maintain a perfect online image. Sleep disturbances were reported by 35%, while 30% experienced sadness after scrolling. However, 40% perceived a positive contribution of social media to their mental wellbeing. Qualitative responses highlighted nighttime usage, eye strain, tiredness, negative comments and time-management difficulties. The findings suggest that social media may be associated with both positive and negative psychological experiences. Responsible usage and digital self-regulation may support well-being. The small sample and descriptive design limit generalizability and do not establish causation.