EOS Banking AI Barometer. What Europe's consumers really think about AI in banking. Whitepaper

This whitepaper presents the findings of the EOS Banking AI Barometer 2026, a survey exploring consumer attitudes toward artificial intelligence in banking communication. A total of 4,400 consumers across eleven European countries were surveyed about their expectations, preferences, and concerns regarding the use of AI in interactions with banks. The study examines acceptance levels, perceived benefits, trust, and the role of AI in sensitive financial situations. The findings provide insights into how consumers view AI-powered banking services and how expectations differ across demographic groups and national markets.