Employment Qualifications, Job Resourcefulness, and Non‐Green Behavior: A Capability‐Role Perspective on Environmental Management

ABSTRACT Employees' non‐green behavior (NGB) can impede environmental management (EM) and sustainability initiatives. Drawing on Social Cognitive Theory and Role Theory, this study examines job resourcefulness (JR) as a mediator between employment qualifications and NGB, with perceived green organizational support (PGOS) moderating the employment qualifications‐JR relationship and green‐behavior role definitions (GBRDs) moderating the JR‐NGB relationship. Data combine archival employment‐qualification records (Time 1) with surveys of 265 hotel employees (Times 2 and 3). Partial least squares structural equation modeling (PLS‐SEM) results show that employment qualifications were indirectly and negatively associated with NGB through JR. Contrary to expectations, PGOS weakened the positive employment qualifications‐JR relationship, whereas GBRDs weakened the negative JR‐NGB relationship. These findings suggest that PGOS and GBRDs may perform compensatory and substitutive functions, respectively, rather than uniformly amplifying employee capabilities. This study contributes to EM research and practice by explaining how employee capabilities and organizational conditions jointly relate to NGB.