"WORKPLACE BURNOUT AND EMPLOYEE PSYCHOLOGICAL WELL-BEING: THE MEDIATING ROLE OF EMOTIONAL EXHAUSTION AND THE MODERATING ROLE OF ORGANIZATIONAL SUPPORT"

This research explores the link between employee psychological well-being and workplace burnout, with emotional exhaustion evaluated as a mediating factor and organizational support assessed as a moderating factor. Increasing job demands, workload challenges, and insufficient coping resources have rendered burnout an escalating issue for organizations, frequently leading to reduced psychological well-being among staff. Utilizing the Conservation of Resources (COR) theory and the Job Demands-Resources (JD-R) model, this study suggests that emotional exhaustion acts as a crucial factor by which burnout diminishes psychological well-being, with perceived organizational support mitigating this adverse impact. Information was gathered from 300 workers in different organizational environments through a structured questionnaire modified from recognized scales that assess workplace burnout, emotional fatigue, organizational assistance, and psychological health. The suggested model was evaluated with Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS. The measurement model was initially evaluated to determine construct reliability and validity by analyzing indicator loadings, composite reliability, average variance extracted (AVE), and discriminant validity (Fornell-Larcker criterion and HTMT ratio). Subsequently, bootstrapping procedures (using 5,000 resamples) were utilized to assess the significance of path coefficients, mediation effects, and the moderating interaction term. Results are anticipated to validate that burnout at work considerably and adversely forecasts employee mental health, and that emotional fatigue partially mediates this connection. Moreover, it is expected that organizational support will notably influence the burnout–well-being relationship, in which greater perceived support diminishes the negative effects of burnout. These findings enhance burnout research by elucidating the processes and limitations connecting burnout to well-being effects and provide practical insights for HR professionals and organizational leaders aiming to create support systems, minimize emotional fatigue, and protect employee mental health.