PERANCANGAN DAN IMPLEMENTASI SISTEM INFORMASI TICKETING MAINTENANCE BERBASIS WEB DI RST WIJAYAKUSUMA PURWOKERTO

The rapid development of information technology has encouraged hospitals to implement information systems that improve the effectiveness and efficiency of healthcare services, including facility and equipment maintenance management. At RST Wijayakusuma Purwokerto, facility damage reporting is still conducted manually through verbal communication, instant messaging applications, and handwritten records, resulting in delays in maintenance handling, difficulties in monitoring work progress, and inadequate documentation of maintenance history. This study aims to design and implement a Web-Based Maintenance Ticketing Information System at RST Wijayakusuma Purwokerto. The research employed the Research and Development (R&D) method using the Waterfall software development model, which consists of requirements analysis, system design, implementation, testing, and maintenance. Data were collected through observation, interviews, and literature review. The system was designed using Unified Modeling Language (UML), implemented using the Laravel framework with MySQL as the database management system, and tested using the Black Box Testing method. The research resulted in a web-based information system with three types of users: administrators, technicians, and users (reporters). The system provides features for damage reporting, ticket management, technician assignment, work status updates, maintenance monitoring, user management, division management, and maintenance report generation. The implementation of the system supports a more effective, efficient, transparent, and well-documented maintenance management process, facilitates real-time monitoring of maintenance activities, and contributes to improving service quality at RST Wijayakusuma Purwokerto.