A Study on Patient Satisfaction Levels and Expectations during the Radiology Service Process

Today, patient satisfaction and expectations are among the important indicators of the quality of radiology services. This research aims to evaluate the satisfaction levels and expectations of patients inpatients’ satisfaction levels and expectations regarding the radiology service process. Additionally, the aim is to examine this study aims to examine whether patient satisfaction and expectations regarding radiology services differ according to differ by socio-demographic characteristics and imaging experiences. The research was designed as a descriptive and, cross-sectional study. The study was conducted with included 750 patients who received radiology services at hospitals in Uşak Province. Data were collected between November 2025 and January 2026. Data were collected through a questionnaire developed by the European Society of Radiology. Exploratory factor analysis, reliability analysis, t-test, ANOVA, heat map, and chi-square tests were used in the analysis of the data to analyze the data. It was determined that the general patient satisfaction level towards with radiology services is was high. Patient satisfaction shows statistically significant differences according tovaries significantly across gender, marital status, age, education level, type of hospital receivedtype of hospital attended, imaging modality, and previous imaging service experience. Patients’ expectations regarding radiology services prioritize accurate and safe imaging, and the correct interpretation of results. Patients also expect rapid service delivery, shorter waiting times, and adequate information. Research findings indicate that patient satisfaction and expectations inpatient satisfaction with, and expectations of, radiology services are influenced by demographic characteristics and imaging experience. In addition to providing radiology services in accordance with technical standards, timetiming, communication, information, and service processes need to be adapted to the patient profile.