Should they stay or should they go? A theoretical framework for termination decisions based on social media assessments

Purpose In this paper, we offer a theoretical framework explaining how restorative approaches to termination following wrongdoing uncovered via social media may produce better organizational outcomes compared to retributive approaches. Design/methodology/approach We articulate how these different approaches to termination from social media activity may impact outcomes; namely, fairness, trust, and organizational identification. We leverage available theoretical and empirical research to make our arguments. Findings We find that, overall, theoretical and empirical evidence suggests that restorative approaches to termination decisions based on social media may produce better psychological outcomes for victims, offenders, and observers. Originality/value Our work provides an enhanced conceptual understanding of the impact of contending with wrongdoing uncovered via social media assessments and insight into how it impacts organizational outcomes.