Digital Taylorism and off-job cognition: Perceived algorithmic control, work-related rumination, and turnover intention among food delivery couriers

Background Digital labor platforms use algorithms to monitor and evaluate work, combining scheduling flexibility with algorithmic control in a form of digital Taylorism. Such control has been linked to burnout and turnover intention, but its association with work-related cognition during non-work time remains unclear. Objective This study examines how perceived algorithmic control relates to couriers’ intention to leave a food delivery platform, including indirect associations through three forms of off-job cognition. Methods Grounded in Job Demands–Resources theory, the study uses cross-sectional survey data from 286 platform-based food delivery couriers in Türkiye. Structural equation modeling tested associations, with bootstrap intervals for indirect associations. Results Stronger perceived algorithmic control was associated with higher affective rumination and problem-solving pondering and lower psychological detachment. Turnover intention was positively associated with affective rumination and negatively with detachment, while problem-solving pondering showed no significant association. The total indirect association was significant through affective rumination and detachment, but not problem-solving pondering. A significant direct association remained. Conclusions Perceived algorithmic control was associated with distinct forms of off-job cognition, particularly greater affective rumination and lower psychological detachment. Its association with turnover intention appears more closely related to negative work-related thinking and impaired detachment than to solution-focused thinking.

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Publication Details

Journal
Human Systems Management
Published
2026-10-08
DOI
https://doi.org/10.1177/01672533261496670
Primary Topic
Digital Economy and Work Transformation
Type
article
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article

Digital Taylorism and off-job cognition: Perceived algorithmic control, work-related rumination, and turnover intention among food delivery couriers

Berkin Hanaylı
Human Systems Management
Digital Economy and Work Transformation
article

Digital Taylorism and off-job cognition: Perceived algorithmic control, work-related rumination, and turnover intention among food delivery couriers

Berkin Hanaylı
article en

Abstract

Background Digital labor platforms use algorithms to monitor and evaluate work, combining scheduling flexibility with algorithmic control in a form of digital Taylorism. Such control has been linked to burnout and turnover intention, but its association with work-related cognition during non-work time remains unclear. Objective This study examines how perceived algorithmic control relates to couriers’ intention to leave a food delivery platform, including indirect associations through three forms of off-job cognition. Methods Grounded in Job Demands–Resources theory, the study uses cross-sectional survey data from 286 platform-based food delivery couriers in Türkiye. Structural equation modeling tested associations, with bootstrap intervals for indirect associations. Results Stronger perceived algorithmic control was associated with higher affective rumination and problem-solving pondering and lower psychological detachment. Turnover intention was positively associated with affective rumination and negatively with detachment, while problem-solving pondering showed no significant association. The total indirect association was significant through affective rumination and detachment, but not problem-solving pondering. A significant direct association remained. Conclusions Perceived algorithmic control was associated with distinct forms of off-job cognition, particularly greater affective rumination and lower psychological detachment. Its association with turnover intention appears more closely related to negative work-related thinking and impaired detachment than to solution-focused thinking.

Human Systems Management
Adnan Menderes University (TR)
Openalex Percentile: Top 5%
Digital Economy and Work Transformation
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Digital Taylorism and off-job cognition: Perceived algorithmic control, work-related rumination, and turnover intention among food delivery couriers — Berkin Hanaylı · Human Systems Management (2026) | TGRS Research Map | TGRS