Responsible digital service ecosystem design: Concept and framework

Rapid advancements in digital technologies profoundly influence life, work, and society through digital services. To address concerns about their negative impacts, service ecosystem design offers a promising approach to managing and adapting the institutional arrangements (i.e. rules, norms, and cultures) necessary for such services. However, few studies have examined the principles and practices of socially responsible design in digital service ecosystems. To bridge this gap, this study proposes the concept of responsible digital service ecosystem design (REDSED). By integrating the responsible innovation approach, it presents a conceptual framework illustrating the REDSED principles and practices for managing institutional arrangements. The proposed concept and framework support the sustainable development of digital service ecosystems while mitigating social and ethical risks.