Development of the Health Office Management Information System (SIM-DINKES) to Support Digital Transformation

Background — In recent years, digital transformation has become a key strategy for enhancing the efficiency, transparency, and quality of data utilization in the healthcare sector. Currently, this process is being implemented in Badung Regency (Bali Province) through the Health Office Management Information System (SIM-DINKES). Objective — To monitor the development of the SIM-DINKES system to support digital transformation and improve public health in Badung Regency, Indonesia. Methods — The study employed a mixed-methods approach using an exploratory sequential design. The qualitative phase involved in-depth interviews with stakeholders to assess product readiness, as well as the market, and financial and organizational feasibility of its implementation in Badung Regency. Quantitative data were obtained through a survey in which respondents evaluated the functional capabilities of the SIM-DINKES prototype. Qualitative data were collected via in-depth interviews and focus group discussions and analyzed using a descriptive method. Results —The results indicated that using the Indonesian national identification number (NIK) as a unique identifier is a prerequisite for SIM-DINKES implementation, requiring inter-agency collaboration and a clear legal framework. Disease Spread Tracking, Emergency Assistance, and Home Care features received positive evaluations, particularly regarding their utility (with scores of 70.60%, 66.48%, and 33.52%, respectively). These features were well-received by users, reflecting satisfaction with the system, ease of use, and an understanding of the benefits for self-monitoring health status. Conclusion — The findings demonstrate that the development of SIM-DINKES as a tool for the digitalization of health services (including Disease Spread Tracking, Emergency Assistance, and Home Care features) facilitates public access to healthcare.