A Study of AI in Education and Skill Development: Exploring Generative AI, NEP 2020, and Modern Museum Practices in MMR

Abstract: Artificial Intelligence (AI) has revolutionized the education sector with new teaching-learning models, customized learning spaces and enhanced skill development opportunities. Generative AI technologies such as ChatGPT, Gemini, and AI-assisted educational platforms are increasingly being adopted by students, teachers, and educational institutions. At the same time, the focus on the implementation of the National Education Policy (NEP) 2020 has been on technology integration, multidisciplinary learning, experiential learning, and development of digital skills. Additionally, the use of AI-powered interactive exhibits, virtual learning spaces, and digital heritage preservation methods for educational goals has transformed museum practices. The present study explores the significance of AI in the field of education and skill development, particularly in the context of generative AI, the NEP 2020 and current museum practices in the Mumbai Metropolitan Region. The study aims to gain insights into students' and teachers' awareness along with the effectiveness and challenges of using AI tools in education, as well as the awareness and challenges of using AI tools in museum work. A structured questionnaire was used to gather data from 200 respondents from the population, with stratified random sampling. Students (60%), teachers (25%) and museum professionals (15%) were among the respondents. The results suggest that G.A.I. has made a huge contribution to the learning efficiency, research, creativity and skill acquisition of learners. The study also shows that the goals of NEP 2020 are positively facilitated with AI driven education practices. AI-enhanced digital exhibits were found to engage and enhance learning for visitors, according to museum professionals. The research concludes that AI is a game-changer in the education and cultural learning landscape. To leverage the potential of AI in education and museum-based learning effectively, implementation strategies, digital literacy programs, and ethical guidelines are crucial. The research provides valuable guidance for policymakers, educators, museum administrators, and researchers in developing innovative, technology-enhanced learning environments that enrich educational experiences and promote greater engagement.