The overload trap

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings A three-wave study of 239 bank employees shows that technology overload damages readiness for digital transformation mainly by eroding employees’ confidence in AI, and that meeting basic psychological needs softens that damage without removing it. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.