Evolutionary resilience enhancement of public facility maintenance systems in residential communities

Purpose This paper aims to examine the mechanisms and pathways for enhancing the evolutionary resilience of public facility maintenance systems in residential communities. The effective operation of public facilities in residential communities is an important indicator of the management capabilities of property management companies. Failure to promptly repair public facility malfunctions can severely disrupt residents’ daily lives, thereby undermining their trust in property management companies and potentially triggering operational crises. Therefore, property management companies need to address the critical challenge of establishing an efficient public facility maintenance system that fully harnesses organizational and dynamic management resilience. Design/methodology/approach Based on evolutionary resilience theory, grounded theory was used to qualitatively code interview data and relevant literature, identify multi-level concepts and categories and construct a model of the interactions among resilience-influencing factors. Structural equation modeling was then used to fit and refine the model and the relevant paths were identified. Bootstrap and maximum likelihood methods were used to estimate the effect sizes of individual influencing factors and interaction pathways, thereby identifying the key factors and pathways affecting the resilience of the maintenance system. Findings The findings from the main themes and empirical tests show that the key factors influencing the resilience of residential community facility maintenance systems are goal and vision with resource management. The key interaction pathways are: resource management→capability for functional facility failure handling/capability for potential facility failure pretreatment→capability for maintenance system transformation and evolution and goal and vision→capability for potential facility failure pre-treatment→capability for maintenance system transformation and evolution. Originality/value This study introduces evolutionary resilience theory into the maintenance of public facilities in residential communities and systematically identifies the factors and pathways influencing maintenance system resilience. It enriches the application scenarios of resilience theory, provides practical guidance for addressing ineffective or inefficient public facility maintenance and offers empirical evidence for enhancing community livability and resident satisfaction.