When Social Media Influencers Work: A Meta‐Analysis of Brand Engagement, Behavioral Intention, and Boundary Conditions

ABSTRACT This study examines how social media influencers (SMIs) shape brand engagement and behavioral intention and when these effects vary across contexts. Drawing on 97 studies with a sample of 40,330 participants, we employ one‐stage meta‐analytic structural equation modeling (OSMASEM) to estimate the effects of SMI credibility (attractiveness, expertise, and trustworthiness) on brand engagement and behavioral intention. The results reveal a division of persuasive labor. Attractiveness is the only credibility attribute with a significant direct effect on brand engagement, whereas expertise exerts the strongest direct effect on behavioral intention, with trustworthiness and attractiveness also significant. Brand engagement predicts behavioral intention, but the indirect effects of SMI credibility through brand engagement do not reach significance. Cultural, economic, contextual, and parasocial moderators showed limited evidence of path‐specific moderation. These findings provide evidence‐based guidance for matching influencer traits to campaign objectives across markets and platforms.

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Publication Details

Journal
Journal of Consumer Behaviour
Published
2026-09-21
DOI
https://doi.org/10.1002/cb.70246
Primary Topic
Digital Marketing and Social Media
Type
article
Field-Weighted Citation Impact
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article

When Social Media Influencers Work: A Meta‐Analysis of Brand Engagement, Behavioral Intention, and Boundary Conditions

Arnold Japutra, Isaac Cheah, Weng Marc Lim, Wagner Júnior Ladeira et al.
Journal of Consumer Behaviour
Digital Marketing and Social Media
article

When Social Media Influencers Work: A Meta‐Analysis of Brand Engagement, Behavioral Intention, and Boundary Conditions

Arnold Japutra, Isaac Cheah, Weng Marc Lim, Wagner Júnior Ladeira, Musarrat Shaheen, Tareq Rasul, Fernando de Oliveira Santini
article en

Abstract

ABSTRACT This study examines how social media influencers (SMIs) shape brand engagement and behavioral intention and when these effects vary across contexts. Drawing on 97 studies with a sample of 40,330 participants, we employ one‐stage meta‐analytic structural equation modeling (OSMASEM) to estimate the effects of SMI credibility (attractiveness, expertise, and trustworthiness) on brand engagement and behavioral intention. The results reveal a division of persuasive labor. Attractiveness is the only credibility attribute with a significant direct effect on brand engagement, whereas expertise exerts the strongest direct effect on behavioral intention, with trustworthiness and attractiveness also significant. Brand engagement predicts behavioral intention, but the indirect effects of SMI credibility through brand engagement do not reach significance. Cultural, economic, contextual, and parasocial moderators showed limited evidence of path‐specific moderation. These findings provide evidence‐based guidance for matching influencer traits to campaign objectives across markets and platforms.

Journal of Consumer Behaviour
Monash University Malaysia (MY), Escola Superior de Propaganda e Marketing (BR), Gulf University for Science & Technology (KW), Curtin University (AU), Universal Engineering College (IN), University of Indonesia (ID), Birla Institute of Technology and Science - Hyderabad Campus (IN), Korea University (JP), Pontifícia Universidade Católica do Rio Grande do Sul (BR), Swinburne University of Technology (AU), Indian Institute of Technology Hyderabad (IN), Sunway University (MY), Sungkyunkwan University (KR)
Decent work and economic growth
Openalex Percentile: Top 4%
Digital Marketing and Social Media
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