Workplace mental health gains in healthcare workers: Outcome findings from the CopeNYP program

CopeNYP, Weill Cornell Medicine’s Department of Psychiatry Employee Assistance Program (EAP), provided short-term psychotherapy and related mental health supports to NewYork-Presbyterian Hospital employees and their households. The program delivered up to eight telehealth sessions and was staffed by internal mental health professionals. This brief report provides an updated evaluation of the clinical effectiveness of CopeNYP’s short-term psychotherapy model by examining pre- to post-treatment changes in mental health and work-related outcomes, including anxiety, depression, life satisfaction, presenteeism, absenteeism, work engagement, and workplace distress. Outcomes were assessed using self-report measures including Patient Health Questionnaire–9, Generalized Anxiety Disorder–7, Workplace Outcome Suite–5, Net Promoter Score, and a Counselor Satisfaction survey question. Analyses assessed symptom changes associated specifically with the EAP’s time-limited therapeutic intervention within a large, hospital-based employee population. The results indicate statistically significant and clinically meaningful improvements, including reduced anxiety, depression, absenteeism, and workplace distress, alongside increased life satisfaction and work engagement. In addition, this brief report demonstrated high client satisfaction with their experience within the EAP.