How family companies measure performance

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Family businesses seeking to improve performance should focus on customer satisfaction and the other key performance indicators (KPIs) that most connect with strategic priorities. Ensuring alignment with the family culture and resources is likewise essential, along with the need to achieve an appropriate balance between tradition, maintaining control and encouragement of innovation. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.