The Operation of Dysconscious Ableism in Public Librarianship

Public libraries strive to promote justice and inclusion, yet disabled patrons and staff often encounter systemic barriers. This study introduces dysconscious ableism —a distorted understanding of disability that tacitly accepts ableist norms—into library and information science (LIS) discourse. Using critical theory, ethnographic interviews with 10 librarians, and critical discourse and policy analysis of 52 public library policies, the research examines how dysconscious ableism operates in professional beliefs and institutional practices. Findings reveal deficit-based discourses framing disability through medicalized, burdensome, and dependent lenses, alongside policies that employ vague behavioral standards, uphold inaccessible procedures, and perpetuate the status quo. These patterns marginalize disabled individuals and legitimize injustice. The article calls for critical reflection, inclusive policy reform, and universal design to disrupt ableist norms and advance disability justice in librarianship.