Establishing a Patient Family Advisory Board in an Academic Dental Center

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Publication Details

Journal
Journal of Dental Education
Published
2026-09-16
DOI
https://doi.org/10.1002/jdd.70384
Primary Topic
Family and Patient Care in Intensive Care Units
Type
article
Field-Weighted Citation Impact
0.00
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article

Establishing a Patient Family Advisory Board in an Academic Dental Center

Romesh Nalliah, W. Higgins, K. Burnett
Journal of Dental Education
Family and Patient Care in Intensive Care Units
article

Establishing a Patient Family Advisory Board in an Academic Dental Center

Romesh Nalliah, W. Higgins, K. Burnett
article en

Abstract

Problem (Why the Problem was Addressed)Dental School Clinics (DSC) strive to deliver patient-centered care within complex operational environments that can inadvertently marginalize patient and family voices.Surveys, while valuable, may not capture the nuance or empathy available through direct discussions.Our school is a mid-sized dental school that graduates 129 students per year.Our patient satisfaction surveys indicated that 99% or higher were satisfied and "would recommend us to their loved one."This left little information for improvement to our organization.Actionable patient feedback on critical, non-clinical, aspects of the patient experience such as parking, ease of scheduling, communication, and clinic navigation is often limited or unavailable.This lack of real-time information hinders the DSC's ability to rapidly identify and address systemwide concerns, hindering continuous improvement efforts and damaging the partnership between patients, families, and care providers.

Journal of Dental Education
University of Michigan (US)
Openalex Percentile: Top 10%
Family and Patient Care in Intensive Care Units
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Establishing a Patient Family Advisory Board in an Academic Dental Center — Romesh Nalliah, W. Higgins, et al. · Journal of Dental Education (2026) | TGRS Research Map | TGRS