Strategies for Restoring Stakeholder Trust in State-Owned Precast and Ready-Mix Enterprises in Indonesia

Trust in Indonesia’s precast and ready-mix construction industry is frequently strained during financial restructuring, when delayed payments, shifting contracts, and resource constraints disrupt project continuity. These pressures weaken confidence among contractors, suppliers, and project owners, making systematic trust recovery essential for sustaining long-term collaboration. This study analyzes structured strategies for rebuilding trust by evaluating expert judgments from twelve industry professionals across three decision layers: factors, actors, and actions. The analysis identifies consistency and reliability as the most influential drivers of trust restoration, with the Operations Director emerging as the key decision actor. Priority actions include honoring commitments, reducing miscommunication, strengthening project planning, and encouraging empathy within teams. Importantly, the results indicate that trust recovery is driven more by operational consistency than by formal contractual mechanisms alone. The findings highlight the need for transparent management practices and disciplined operations to stabilize relationships. Overall, the study offers a practical framework for reinforcing resilient and sustainable stakeholder partnerships in Indonesia’s precast and ready-mix construction sector.