Evaluating 24-Hour Library Services: Student Usage, Satisfaction, and Operational Challenges at KNUST

This study investigated the 24-hour library service offered by the Kwame Nkrumah University of Science and Technology (KNUST) library system during examination periods at the Prempeh II Library in Kumasi, Ghana. The purpose was to examine students’ awareness and usage of the service, their satisfaction with the facilities and resources, and the operational challenges encountered during extended hours. A descriptive case study design with a quantitative approach was adopted, and data were collected from 250 registered students who use the library through a structured questionnaire. The findings revealed a very high level of awareness of the 24-hour library service (92.4%), while 64.8% of respondents reported frequent or very frequent use. The main reasons for using the service were the need for a quiet study environment (41.2%) and examination preparation (32.4%). Overall, students expressed positive perceptions, with 76.0% reporting that they were satisfied or very satisfied. Library staff were also highly rated, with 76.4% describing them as very helpful. The study concludes that the 24-hour service effectively supports students’ academic needs, particularly during examination periods. Nevertheless, improvements are required in internet infrastructure, crowd management, noise control, and night-time security to enhance service quality and user experience.